Return and Refund Policy

Policy Summary

• Return Period: 30 days from the delivery date
• Refund Processing Time: within 10 business days of receiving your returned item
• Return Shipping Costs: paid by the customer
• Restocking Fee: no restocking fees
• Exchanges: not offered, because each item is made to order

At VALOR!Z, every piece is made to remind you that your power is yours. We want you to love what you wear, so our return process is simple and transparent.

1. Return Window & Conditions

You have 30 days from the date you receive your item to request a return. To be eligible, the item must be:

• Unworn, unused, and unwashed.
• In its original condition with all tags and packaging intact.
• Accompanied by your order number or proof of purchase.

Non-Returnable Items: the following cannot be returned unless they arrive damaged, defective, or incorrect:

• Custom or personalized orders.
• Opened drinkware, such as water bottles and tumblers, for hygiene reasons.
• Items marked “Final Sale” at checkout.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. Once we confirm the issue, we will send you a free replacement or a full refund, and you will not need to return the item.

3. How to Start a Return

To start a return, email us at hello@valorizstudio.com with your order number and the reason for your return. You can also begin a request from your account under Returns.

Once your request is approved, we will send you a return authorization and the address to ship your item to. Please do not send items back without an approved return authorization. Returns sent without authorization will be refused or sent back to you at your expense and are not eligible for a refund.

4. Return Shipping Costs

Return shipping is the customer’s responsibility. We recommend a trackable shipping service, since we cannot be responsible for returns lost in transit. Original shipping charges are non-refundable.

5. Refunds

We will inspect your return and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days of receiving your returned item. Please allow additional time for your bank or card company to post the refund.

6. Exchanges

Because each VALOR!Z item is made to order, we do not offer exchanges. Please review the size chart on each product page before ordering.

7. Order Cancellations

Each VALOR!Z item is made to order, so production begins quickly. If you need to cancel, contact us as soon as possible. If your order has not yet entered production, we will cancel it for a full refund. Once production has started or the order has shipped, please follow the standard return process.

8. Contact Us

For help with returns or refunds, contact us using the details below or visit our Contact Us page:

• Company: Tess and Reelz LLC DBA VALOR!Z
• Email: hello@valorizstudio.com
• Phone (voicemail): (800) 517-9937
• Business Address: 100 S. Murphy Ave., STE 200, Sunnyvale, California 94086
• Response Time: We reply to emails and voicemails within 1–2 business days (Monday–Friday, excluding holidays)